# Flagbell

> Flagbell is a helpdesk for people and teams with more than one brand: live chat, one shared inbox for all support email, and a help center for every brand, with AI agents connected over MCP. Status: in development, with a waitlist. The inbox, live chat, the AI agent connection and signing in work today; the help center is in the works. Pricing is not announced yet.

Key facts:
- Every brand keeps its own email addresses, chat widget (in its own colors), help center and language; you work from one inbox with a filter per brand, and replies go out from the address the email came in on.
- Live chat: one light script per brand, with no third-party trackers or cookies. Outside office hours the visitor leaves a question and the answer goes out by email, in the same conversation. The chat on flagbell.com, waitlark.com, oftenflow.com and gatelamp.com runs on Flagbell.
- AI agents: Flagbell has its own MCP server. Add it to claude.ai as a custom connector (server address + /mcp) or use a key for Claude Code and other MCP clients. Per connection you choose what the agent may do (read; notes and status; sending email, off by default). An agent never has more rights than the person who connected it, and email text is handed to it as data.
- Security: sign in with a passkey or a code by email, optional authenticator app as a second step, workspaces strictly separated, email shown as text and never as HTML, an audit log, hosted in the EU behind Cloudflare.
- GDPR: requests for access or deletion are recognized and get their one-month deadline; export and erase per contact.
- Saved replies in English and Dutch. The site is in English (https://flagbell.com) and Dutch (https://flagbell.com/nl).
- Made by Frank Spin (Made by Spin), an independent product designer and developer in the Netherlands (KvK 01129853), building software since 2007: https://flagbell.com/about
- Waitlist: https://flagbell.com/waitlist · Contact: https://flagbell.com/contact (hallo@flagbell.com)

## Features
- [Live chat widget for your website](https://flagbell.com/live-chat): A fast, light chat widget for your site, without trackers or cookies. Outside office hours, Flagbell emails your customer back in the same conversation.
- [Shared support inbox for all your brands](https://flagbell.com/inbox): All support email from all your brands in one calm inbox, with a brand filter, saved replies in two languages, a calendar and GDPR deadlines.
- [Help center software for every brand](https://flagbell.com/help-center): A fast, static help center for every brand on its own subdomain, managed centrally in Flagbell. The chat widget shows matching articles before the chat.
- [Connect Claude to your helpdesk over MCP](https://flagbell.com/ai-agents): Connect Claude or another AI agent to your support inbox over MCP. You choose per connection what the agent may do, and it can never do more than you.
- [Helpdesk security: passkeys and EU hosting](https://flagbell.com/security): How Flagbell protects your customer conversations: passkeys, two-step sign-in, strict separation per workspace, email as data, EU hosting and an audit log.
- [Customer support for multiple brands](https://flagbell.com/multiple-brands): Several sites or brands? Flagbell gives each brand its own address, widget and help center, and gives you one inbox for all of them, with a brand filter.

## Who it’s for
- [Customer service software for online stores](https://flagbell.com/for-online-stores): Flagbell for online stores: questions about orders, returns and delivery in one calm inbox, with live chat and a help center in your own style.
- [Customer support software for SaaS teams](https://flagbell.com/for-saas): Flagbell for SaaS teams: know who you’re talking to, help signed-in customers in the chat, and let an AI agent work alongside your support team.
- [Helpdesk for agencies and their clients](https://flagbell.com/for-agencies): Run support for your clients in Flagbell: a separate workspace and team per client, their own brands and chat widget, and one calm place for you to work.
- [Helpdesk for marketplaces and their partners](https://flagbell.com/for-marketplaces): Flagbell for marketplaces and platforms: partners confirm their email in the chat with a code, partner mail stays apart, and every contact has a timeline.

## Comparisons (other helpdesks’ facts as shown on their own sites on the date given)
- [Flagbell vs Help Scout](https://flagbell.com/compare/help-scout): Help Scout and Flagbell side by side: pricing, email inbox, live chat, help center, multiple brands, AI and where data is stored. Checked on their site. Checked 2026-10-21.
- [Flagbell vs Zendesk](https://flagbell.com/compare/zendesk): Zendesk or Flagbell? Pricing, live chat, help centers, multiple brands, AI and where your data lives, side by side and checked on Zendesk’s own site. Checked 2026-10-21.
- [Flagbell vs Freshdesk](https://flagbell.com/compare/freshdesk): Freshdesk or Flagbell? Compare pricing, live chat, help centers, multiple brands, AI and data location, row by row, checked on the Freshworks site. Checked 2026-10-21.
- [Flagbell vs Crisp](https://flagbell.com/compare/crisp): Crisp and Flagbell side by side: pricing, email inbox, live chat, help center, multiple brands, AI and where data is stored. Facts from Crisp’s own site. Checked 2026-10-21.
- [Flagbell vs Intercom](https://flagbell.com/compare/intercom): Intercom or Flagbell? Compare Fin and per-seat pricing with one inbox, live chat and a help center per brand, where you connect your own AI agent. Checked 2026-10-21.

## Guides
- [Support for multiple brands](https://flagbell.com/guides/customer-support-for-multiple-brands): How to run customer support for several brands from one place: an address per brand, the right sender, tone and language, saved replies and a help center.
- [Handling GDPR requests](https://flagbell.com/guides/gdpr-requests-in-customer-support): A customer asks what data you hold or wants it deleted. How to spot GDPR requests in email and chat, meet the one-month deadline, check identity and reply.
- [Writing saved replies](https://flagbell.com/guides/saved-replies-templates): How to write saved replies that don’t sound canned: which questions first, structure, placeholders, tone, two languages and four templates to copy.
- [Chat after hours](https://flagbell.com/guides/live-chat-outside-office-hours): Nobody online in your live chat? Set expectations in the widget, ask for an email address and answer overnight questions by email the next morning.

## Pages
- [FAQ](https://flagbell.com/faq): when you can use Flagbell, pricing, data location, passkeys, AI agents, multiple brands
- [Compare](https://flagbell.com/compare) and [guides](https://flagbell.com/guides)
- [About](https://flagbell.com/about): who builds Flagbell and why
- [Contact](https://flagbell.com/contact): chat, email and company details
- [Privacy policy](https://flagbell.com/privacy): what this site and the waitlist store
- Dutch versions of every page start at https://flagbell.com/nl