Free tools
Free tools for support teams.
Calculators, templates and a generator for the numbers support teams plan with, the replies they write every day and the FAQ on their site. Free, without an account, and what you type stays in your browser.
Staffing calculator for chat and email
How many agents you need at your busiest hour, with Erlang C, chats handled side by side and shrinkage. With a section on using it for email.
Open the tool →Cost per ticket calculator
What one ticket costs, what support costs a month and what each point answered by your help center saves. With the formulas filled in.
Open the tool →NPS and CSAT calculator
Your NPS or CSAT from counts per score or a pasted column, with the margin of error and how many responses you need for the precision you want.
Open the tool →SLA calculator for business hours
When a reply is due if only business hours count, or how many business hours passed between two moments. With time zones, holidays, night shifts and daylight saving time.
Open the tool →Customer service reply templates
39 saved replies for refunds, late parcels, bugs, billing, logins and more. Search them, fill in your brand and names once, and copy.
Open the tool →FAQ schema generator
FAQPage JSON-LD and the matching HTML from your questions and answers, typed or pasted. With what Google does with FAQ markup today.
Open the tool →How we build them
- Every calculator shows its formulas and what they assume, on the same page.
- No invented benchmarks. Example numbers are round and meant to be replaced with yours.
- Everything runs in your browser. Nothing you type is sent to us or stored.
More practical help, whichever helpdesk you use: our guides.
More free tools from the same maker
Frank Spin, who builds Flagbell, makes these too:
Made by Flagbell.
Flagbell is a helpdesk with live chat, a shared inbox and a help center for every brand. It’s in development: join the waitlist to hear when you can use it.